Patient Registration Rep I
Owensboro Health – Owensboro, KY
| Responsible for the registration of all patients accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, scheduling, assisting and escorting patients, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously. Completes routine and detailed work assignments. Duties and tasks are standardized. Exercises some judgment. Refers more complex duties and tasks to higher levels. Executes all tasks and behaves in a manner consistent with a culture of safety and a high reliability organization; behavior supports the organization’s core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Job Responsibilities:
Visits patient rooms to gather needed insurance and financial information. Confirms eligibility, verifies insurance benefits, and obtains pre-certification, referral, and authorization for identified patient registrations. Explains financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment. Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate. Ensures that all necessary demographic and billing information is obtained for all patients and entered in the computer system with timeliness and accuracy. Accepts payments and co-pays. Responds to emergent situations by providing comfort measures and notifying appropriate clinical personnel if this should occur during registration or admission. Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement. May communicate with referring facilities regarding patient transfers and in conjunction with nursing, coordinates hospital wide bed control functions to provide the optimum placement of patients. May move patients to and from the department escorting, using stretchers, and wheelchairs. May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes “Do Not Announce” patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues. Communicates effectively with insurance companies, external agencies, patients, physicians and his/her office staff. Verifies insurance coverage presented by the patients. Responsible for obtaining required pre-certification and documenting pre-certification for outpatient testing obtained by the physician office. Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility’s policies and procedures, schedules outpatient appointments and testings accordingly.
Education:
High school diploma or General Equivalency Diploma (GED) required. Associate’s degree preferred.
Licensure/Certification:
None required.
Required Work Experience:
0 to 4 years progressive experience in a related field required. At least 2 years in a healthcare setting preferred. Knowledge of Medical Terminology and Medical Insurance preferred.
FLSA Class:
Non-Exempt
Owensboro Health – 10 hours ago – save job – block
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